About Us

Mission

The Public Interest Advocacy Centre (PIAC) advocates for the fair and balanced interpretation and application of Canadian law in order to protect and preserve the public interest.

We are a federally incorporated non-profit and registered charity (Charitable Number: 130592405RR0001) that works to ensure that government and the private sector consider the public interest, consumer rights, as well as values like diversity and equal opportunity, when making decisions about public services that are vital to participation in society.

By advocating before and working with government departments, independent tribunals and related organizations, including the Canadian Radio-television and Telecommunications Commission (CRTC) and Industry Canada, we have successfully advocated for the rights of Canadians to create positive outcomes for them with regard to contract terms, their receipt of accurate information, transparent and appropriate pricing, and the protection of people’s privacy.

We also work to ensure that consumers receive redress in situations where important public services (whether delivered by the private sector or government or a combination) have not served their needs appropriately and in particular, we focus upon ensuring that the interests of vulnerable populations are championed.

Our areas of expertise include:

Our approach

We are committed to the ethics of fairness and equality throughout our work. These principles are reflected in our advocacy work carried out on behalf of vulnerable populations. As members of Consumers International, we also adhere to their policies on acceptance of funds and do not accept any funding that could impact upon our ability to ensure that the interests of consumers remain paramount.

This website has been designed with accessibility in mind, and it adheres to Web Content Accessibility Guidelines (WCAG) 2.0 at level A.

Our Team

Our organization consists of a small and effective team of lawyers and researchers with a passion for advocacy and the expertise to tackle issues concerning the public interest on a national scale. PIAC’s staff has direct experience either as legal counsel, or principal research and writing contributors to studies, reports, presentations and projects. Many times we are the only consumer organization with the expertise to challenge service providers on behalf of consumers. This is particularly true in highly regulated areas such as telecommunications and energy.

For more information about the history of PIAC, see the 2001 report “PIAC: 25 Years Representing the Public Interest.”

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